February 17, 2014

What's a Customer to Do?!

The new business model of corporations selling products and services then refusing post-purchase phone calls is time-consuming and ineffective for customers. As consumers, we should calculate this cost into the purchase price of the product or service.

The new business model is a nursery for the sale of inferior products and services to consumers who are being conditioned to expect inefficient or no post-purchase customer service. Under this new and troubling model, buyers are directed to online communities of other purchasers to get answers or solutions. Bullshit!

We didn't buy the product or service from each other!

What, as consumers, are we to do?!

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